What does our "Direct to Local Bicycle Shop" shipping offer?
For most higher end bicycle brands, manufacturer's require a certified technician to assemble, tune, lube, and quality check their bike before delivering to customer. If you do not want us to assemble the bike, we will be happy to ship the bike to a local bike shop of your choice. You will need to pay the shop for the assembly of your bike.
Why is our Bike Assembly and Component Installation Required for Shipping?
Many better-quality bicycles arrive at the dealer's shop completely disassembled. These bikes are not like big-box store bikes like Target or Walmart where the bike comes mostly assembled from the factory in a box. For higher performing and better quality bikes, "disassembled" means that most all of the bike components are still in their original packaging. This includes brake levers, brake cables, brake calibers or operating components, shifters, cables, cable covers, derailleurs, and cassettes - all of these components are 'not installed'. It is the the Dealer's responsibility to properly assemble the bike according to manufacturer tolerances and specifications. Brake components installed, lubed and tested; shifters and derailleur components are installed, aligned, tuned and tested; wheels are installed, checked, and trued if needed; handlebars, seat, saddle and pedals are assembled with correct lube and torque tolerances where required. Bike is then inspected and tested before preparing for shipping.
For shipping, handlebars are loosed and set down (or completely removed depending on shipping container (pallet vs. box vs. crate), and pedals are removed. Bike is packaged carefully in or on container for maximum safety during transit. When you received the bike, you will need to align and tighten the handlebar stem mount, and insert and tighten each pedal according to the instructions included with our packaging materials. If you have any issue with those two steps, it's best to take the bike to a certified bike dealer with a qualified mechanic.